By accepting to use Morsy Pay Services, you agree to process returns of, and provide refunds and adjustments for, Products sold and/or payment collected through the www.morsypay.com in accordance with this Agreement, the Acquiring Banks’ instructions and Card Association Rules.
(a) maintain a fair refund, cancellation or adjustment policy;
(b) disclose your return or cancellation policy to your customers,
(c) not give cash refunds to your customers in connection with a card sale, unless required by law, and
(d) not accept cash or any other item of value for preparing a card sale refund.
The amount of the refund/adjustment must include any associated taxes required to be refunded and cannot exceed the amount shown as the total on the original sales data except by the exact amount required to reimburse the Customer for postage that the Customer paid to return merchandise.
If the Customer accepts returns and makes an uneven exchange of Products (e.g., the sales price is not the same), you must issue a credit for the total amount of the Products being returned and the Users must complete a new sale for any new Products.
Please be aware, that if your refund policy prohibits returns or is unsatisfactory to the Customer, you may still receive a chargeback relating to such sales.
All refunds shall be processed in agreed time frame but not more than 30 days from the date of cancellation of sale by the customers.